The process is a little different for each technology, so here’s each one laid out. Every route starts with listening and ends with a clear recommendation — not a contract to sign on the spot.
Where installation is carried out by certified partners, the contracting party, certifications, who takes payment, who holds the equipment warranty and who provides technical aftercare are all set out in writing before you commit.
A short call to understand your home and what you’re trying to solve, then the assessment step for whichever route fits.
For solar and air-to-water, yes — a proper survey. For air-to-air, an initial assessment can often be done from photos and a video.
Where a technical check could change the scope, we tell you that up front. We don’t spring costs on people after the survey.
We tell you plainly, explain why, and set out what would need to change.
A few minutes of questions about your home, your heating and the rooms you use most — no pressure, no obligation.
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