Last updated: 8 November 2026
This notice explains what personal information Ballantyne Renewables collects through this website, why, who we share it with and your rights. In this notice “we” and “us” means Ballantyne Renewables Limited (registered in England and Wales, company number 17524206), the data controller. You can contact us at contact@ballantynerenewables.com.
What we collect
- When you use the home assessment or an enquiry form: your name, postcode, email address and/or phone number, how you’d like to be contacted, your answers about your home and what you want to improve, and any message you write.
- How you found us: the page you enquired from, the page you arrived on, and campaign details such as the advert or link that brought you to the site (for example utm tags, or Google and Facebook click identifiers).
- When you browse: only if you accept analytics or marketing cookies, information about how you use the site. See our cookie policy.
Why we use it, and our lawful basis
- To respond to your enquiry and give you advice about your home, including arranging calls, assessments and quotations. Our lawful basis is taking steps at your request before a possible contract, and our legitimate interest in answering enquiries properly.
- To pass your enquiry to our sales team and accredited installation partners so they can contact you about it. You agree to this when you send the form. If you go ahead, your quotation and contract will be with the installation company named in your quotation, which then holds the personal information it needs to carry out your installation and is responsible for it under its own privacy notice.
- To understand which pages and adverts lead to enquiries and improve the site, only with your consent where cookies are involved.
- To send occasional emails with guides and offers, only if you ticked the separate marketing box. You can unsubscribe at any time.
Who we share it with
- our sales team, our accredited installation partners and the contracting company, to deal with your enquiry;
- service providers who run systems for us, including our customer-relationship platform (GoHighLevel), our website host and email providers;
- if you accept the relevant cookies, Google (Analytics and Ads) and Meta (Facebook and Instagram adverts).
We don’t sell your personal information. Some providers may process data outside the UK; where they do, we rely on the legal safeguards available for international transfers, such as the UK International Data Transfer Agreement or adequacy regulations.
How long we keep it
If you become a customer, we keep your details for as long as needed to provide and support your installation and to meet legal and warranty obligations. If you don’t go ahead, we keep enquiry details for up to 24 months from our last contact, then delete them. Marketing consent lasts until you withdraw it.
Your rights
You can ask to see the personal information we hold about you, to correct it, to delete it, to restrict or object to how we use it, or to receive a copy in a portable format. You can withdraw consent at any time, including for marketing and cookies (use “Cookie settings” at the bottom of any page). To make a request, email contact@ballantynerenewables.com.
If you’re unhappy with how we’ve handled your information, please tell us first. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Changes
We’ll update this notice if how we use personal information changes. The date at the top shows the latest version.
